SIPARILA ONLINE STORE DELIVERY CONDITIONS
General information
Unless otherwise agreed in writing, these Terms of Delivery shall apply to deliveries where Siparila Oy (hereinafter referred to as "Seller") delivers to the Buyer a product purchased from the online store.
Pricing
Pricing is based on the Seller's current price list or a separate agreement negotiated by the parties. Prices are subject to change and the Seller reserves the right to adjust prices to reflect cost levels. The price list in force at the time of the order shall apply to the order. All prices shall be subject to VAT at the rate in force from time to time.
Payment terms and billing
Payments by Visa, Visa Electron or MasterCard
The payment service is provided by Paytrail Oyj (2122839-7) in cooperation with Finnish banks and credit institutions. For payments made with Visa, Visa Electron or MasterCard cards, Paytrail Oyj appears as the payee on the card bill and forwards the payment to the merchant. Paytrail Oyj is licensed as a payment institution.
Paytrail Oyj, business ID: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: 0207 181830
Online banks
The online banking payment intermediary service is provided by Paytrail Oyj (2122839-7) in cooperation with Finnish banks and credit institutions. From the user's point of view, the service works just like a traditional online payment.
Ownership and risk of damage
The seller retains ownership of the sold products until the purchase price has been paid in full. The responsibility for the product passes to the Buyer when the order is delivered to the place of delivery indicated by the Buyer.
Delivery
The delivery clause shall be TOP, Finnterm 2001 conditions, according to which the Seller shall deliver the Product to the Buyer at the named place of destination. The Seller shall bear all costs and risks up to the agreed place. The Buyer will receive the delivery at the agreed location. In this case, the responsibility for the Products shall pass to the Buyer.
Products will be delivered according to the delivery week indicated in the order confirmation. The exact time of delivery (date and time) will be agreed between the carrier and the Buyer. As a general rule, deliveries will be made on weekdays between 6.00 and 20.00.
The buyer indicates the place of delivery for the ordered product. The Buyer is responsible for ensuring that the load can be unloaded immediately and that the place of delivery is unobstructed. The place of unloading must be located outdoors. If unloading cannot be started within 15 minutes of the arrival of the load, the Seller is entitled to charge the Buyer for the waiting time. The waiting time compensation is 40 € for each half hour or part thereof.
The order is only delivered to the delivery address, which can be reached either by a combination of full trailers or by a so-called "pick-up truck" (= without a trailer). The buyer is responsible for ensuring that the road is at least 4.0 m wide and has a clearance height of at least 5.0 m (excluding branches) and that the road can carry heavy transport equipment. In winter, the snow must be ploughed and the road must be gritted. Delivery is subject to the Buyer's place of delivery complying with the requirements set out in these Conditions. The Seller shall not be liable for any damage to the road or yard caused by the transport, such as, for example, subsidence of the road or damage to the lawn.
In case of heavy deliveries (deliveries requiring a crane), the Seller/Delivery Company will agree with the Buyer on the delivery time and unloading location. The buyer can be reached at the telephone number provided and a call request can be left. Delivery issues are agreed on weekdays between 8 a.m. and 4 p.m. The unloading site must be accessible by lorry at the agreed time.
If the delivery is delayed because the Buyer cannot be reached within the agreed time, the costs of storing the goods will be charged to the Buyer. If the Buyer cannot be contacted within 7 days, the goods will be returned to the address of departure and the costs incurred will be charged to the Buyer. In this case, the balance of the purchase price will be returned to the Buyer.
Unloading does not include transfers at the unloading site.
Inspection of delivery and complaint
The delivery is accompanied by a waybill and a consignment note. The Buyer or his representative must check the condition of the ordered products immediately after receipt of the order and that the contents of the delivery are in accordance with the delivery note/consignment. The Buyer must make a note of any discrepancies (quantity, breakages) on the consignment note/shipping note when acknowledging receipt. If no discrepancy is indicated on the consignment note/shipping note, the Buyer shall remain liable for any errors.
If the product is damaged, defective or wrong, the Buyer must contact the Seller's customer service. The defect cannot be claimed if the product has been installed and the defect was detectable before installation.
If the Buyer fails to notify the Seller of the defect, the Buyer loses the right to claim it later. Likewise, the Buyer loses the right to claim damages based on the defect at a later date.
The Buyer must take all such measures to prevent, prevent or limit the damage or loss as may reasonably be required of him in order to prevent, prevent, prevent or limit the damage or loss.
If the Buyer fails to take reasonable steps to limit or prevent the damage, the Buyer will be liable for a corresponding part of the damage caused by circumstances for which the Buyer is responsible.
Cancellation, exchange and return of the product
The Buyer may cancel the contract by notifying the Seller within 14 days of receipt of the product. Products made to special order or customised for the customer or products cut or cut to size cannot be cancelled. The mere return of a product does not cancel the contract. The return of a product must always be agreed with the Seller's customer service department in advance. The product to be returned must be unused, in its original packaging and resalable.
The buyer has a duty of care for the product if he intends to exercise the right of withdrawal. If the buyer cancels the contract after the product has been put into service, he is obliged to compensate the Seller for any reduction in the value of the product. The buyer is liable for any depreciation of the goods resulting from any handling other than that necessary to ascertain the nature, characteristics and functionality of the goods.
For returns, you must contact the Seller's customer service department before returning the products. The cost of returning heavy and bulky goods, which require e.g. a crane and/or a lorry, must always be clarified separately due to road access, addresses, availability of carriers, etc. For this reason, it is not possible for the Seller to give an advance estimate of the possible return costs as required by the Consumer Protection Act.
The customer was responsible for the cost of returning the product. If the Seller has sent a defective or incorrect product, the Seller will be responsible for the shipping costs of a new corresponding product. However, the Buyer should always contact the Seller's customer service before returning the products for further instructions.
Overwhelming obstacle
The Seller has the right, without any obligation to pay compensation, either to postpone the delivery, or to partially cancel the delivery obligation due to force majeure. The seller reserves the right, without liability for compensation, either to postpone the delivery or to cancel the delivery, in whole or in part, due to force majeure such as war, riot, riot strike, lockout, delayed or undelivered machinery or raw materials, damage to machinery or plant, natural obstacles or natural disasters, fire, traffic disruption, telecommunications disruption, interruption or failure of energy supply, contagious disease or other similar or comparable obstacles or difficulties to delivery.
An obstacle such as the one mentioned above, which has occurred to the Seller's subcontractor, shall also be considered as force majeure, which entitles the Seller, without any obligation to pay compensation, either to postpone the delivery or to cancel the delivery in whole or in part.
The Buyer will be notified of force majeure immediately after it occurs, if it affects the delivery.
Seller's liability
The seller's liability in claims based on deliveries is always limited to the value of the delivery that is the subject of the claim. The seller shall not be liable for any consequential damages.
The Seller shall not be liable for a defect in the Product if it is caused directly or indirectly by the Buyer's mishandling, misuse or use of the Product in a way that adversely affects the characteristics of the Product.
In consumer transactions, the mandatory provisions of the Product Liability Act and the Consumer Protection Act apply in the event of a defect.
Transfer of contract
Neither party has the right to transfer the contract to a third party without the written consent of the other party.
Possible disagreements
Any disagreements concerning deliveries will be resolved primarily by negotiation. If negotiations are unsuccessful, the dispute will be finally settled by the district court of the defendant's general domicile.
